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Return and Exchange Policy

When you want to exchange or return the product, you must contact us through WhatsApp

The customer has the right to return the product within 14 days from the date of receipt, provided that the product is intact and has not undergone any change, and the customer bears the shipping costs in full, and the cost of the product is returned to the customer within 14 working days.

If the product is defective, or does not conform to the specifications that were specified at the time of purchase, the customer has the right to replace or return the product within 14 days, and in this case, the customer must send proof of shipping costs showing: the consignment number – shipping – and the cost. The customer is then entitled to a full refund.

Products that are inclusive in discounts and offers are not exchangeable or refundable, with the exception of a defect in the product.

Products are not accepted to be returned or exchanged in the following cases: –
No return is accepted after 14 days have passed from the date of receipt, and no exchange is accepted after 14 days.
When the product changes from its original condition for any reason
When used beyond the purpose of experiment.
Products that are manufactured at the request of the customer according to specifications specified by him.

Digital products cannot be returned or exchanged.